FAQ – Frequently Asked Questions
What is “Pain Management”?
Pain Management is the process of providing medical care to reduce, eliminate or prevent the sensation of pain in the body. It may include a number of treatment options, including medications. Because we believe this is an important question, we want to give you a more detailed answer. We invite you to read more details on Pain Management here:
What is your approach to Pain Management?
We believe that pain is a very personal experience. Our approach to Pain Management starts with taking your pain seriously and treating you with dignity and respect. We want you to know the details of our approach to Pain Management and for this reason, we have prepared a special page that describes our approach in detail. Please review it here: Our Approach to Pain Management.
Where are you located?
We are located on the Eastern Shore of Virginia at 4364 Lankford Highway, in Exmore, Virginia.
You can reach us by calling 757-656-3465.
What are your office hours?
Our office hours are Monday through Friday, 9AM to 5PM.
How do I schedule an appointment?
You can schedule an appointment by calling us at 757-656-3465.
Do I need a referral?
If you wish to use insurance that requires you to see a Primary Care Physician before you can see a specialist, you will need a referral.
If your insurance does not have this requirement or if you do not have insurance, you will not need a referral. You will also not need a referral if you decide not to use your insurance and to pay for your services yourself.
Please understand that your insurance may not cover your visit if a referral is required and you do not get one.
What should I bring for my appointment?
If you have insurance, please bring your insurance card and your co-pay. If you are self-pay, please bring your form of payment.
For your first appointment, please bring some form of identification, such as a driver’s license. You should also bring your medical information because you will be asked to complete a Medical History and a Pain Assessment form and you will need accurate information.
What forms of payment do you accept?
We accept your debit or credit card, cash or a check. You will make your check payable to the Eastern Shore Pain Management Center. Payment is due at the time of service.
If I run out of my medication will I be able to get it on the weekend?
If you run out of your medication over the weekend, you will not be able to get a new prescription over the weekend. For this reason, it is important to be mindful of your prescription and when it will run out so that you can make appropriate arrangements ahead of time.
Will there be anyone on call after hours?
We do not have physicians on call. If you have an emergency, please go to the emergency room.
If I lose my medication will I be able to get anymore?
No, we are not able to replace lost medications.
My question was not answered here. What should I do?
If you have additional questions, please call the office at 757-656-3465.